เรียน คุณลูกค้าที่เคารพ, เนื่องด้วยทางคลังอยู่ในระหว่างปรับปรุง จึงอาจส่งผลให้คำสั่งซื้อในช่วงระหว่างวันที่ 8-26 ตุลาคม 2564 มีความล่าช้า คำสั่งซื้อที่ยังไม่ส่งมอบขนส่ง จะเริ่มจัดส่งอีกครั้งในวันที่ 27 ตุลาคมนี้. ขออภัยในความไม่สะดวกเป็นอย่างสูงค่ะ

Dear valued customers, our system will undergo upgrades between 8-26 October 2021 which will result in the delay or postponement of delivery during this period until the said upgrade is complete. Please be informed and we apologize for any inconvenience caused.
SKECHERS Online Return Policy

If you're not happy with your SKECHERS Online purchase for any reason, you may return unworn/defective item(s) within 15 days of shipment for a refund. To initiate the return, please contact our customer service.

Please note that shipping charges are not refundable. Your refund will include the cost of the item(s) and tax only, unless otherwise specified with SKECHERS customer service.

Refund Process and Information

SKECHERS Online processes most returns within 5-10 business days of receiving the returned merchandise at our warehouse. You will receive an email confirmation once your return is processed.

Please make sure that the item for returning is in a condition that it can be sold again and that the original package is intact. (Please ensure the shoes box is not damaged or smudged).

And please pack and seal your return securely in an undamaged bag together with the shipping slip or order form. Affix the return code on the shipping slip, and ship the parcel to our warehouse. (Please do not pack your return in the original see-through packing bag to prevent losing the products during shipping.)

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. Generally, the funds will appear in your account within 15 business days. However, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

Reasons for Unacceptable returns:

Under the following circumstances, we will NOT be able to process your returns:

• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated

• Products with loose threads or crackings due to external scratches by hard objects, or internal wear and tear

• Damaged products due to use for longer than service life

• Damaged products due to improper wash

• Products with color fading due to display

You may Contact Us for further information or guidance.

SKECHERS Online Exchanges

We cannot guarantee that inventory will be available when attempting to exchange your SKECHERS Online order. Therefore, if you would like to exchange your SKECHERS Online purchase we recommend simply placing a new order and return the first order. Please contact customer service for more information.
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