• Returns & Exchanges

Returns & Exchanges

SKECHERS Online Return Policy

Thank you for shopping with SKECHERS.

If you are not entirely satisfied with your purchase for any reason, you may return any unworn/defective item(s) within 15 days upon receiving your product.

Please be advised that all return shipping charges are non-refundable. The return shipping cost will be borne solely by the customer. Your refund will include the cost of the item(s) and tax only.

Refund Process and Information

SKECHERS Online processes most returns within 5–10 business days upon receiving the returned merchandise at our warehouse. You will receive an email confirmation once your return has been processed.

Please ensure that the item(s) due for return is in a marketable condition and the original packaging is intact. Please ensure that the shoe box is not damaged or smudged.

Please pack and seal your return package securely in an undamaged bag together with the shipping slip or order form. Affix the return code on the shipping slip and ship the parcel to our warehouse.

We highly advise all customers not to pack returns in the original see-through packing bag to prevent loss of item(s) during shipping.

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will be posted to your account. Generally, funds will appear in your account within 30 business days. However, in certain circumstances, it may take up to two billing cycles for the credit transaction to appear on your statement.

For exact posting dates, please contact your credit/debit card company directly.

Reasons for Unacceptable Returns

Under the following circumstances, we will NOT be able to process your return:

  • Products that have been improperly used, including, without limitation, having come into contact with extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been exposed to excessive heat.

  • Products with loose threads or cracks due to external scratches caused by hard objects, or internal wear and tear.

  • Products damaged due to use beyond their intended service life.

  • Products damaged due to improper washing.

  • Products with colour fading due to display.

Please contact us for further information or guidance.

SKECHERS Online Exchanges

SKECHERS is unable to provide any exchange for any reason whatsoever, including size, colour and model.

If you are not entirely satisfied with your order, please proceed to return the item and submit a request for a refund in accordance with the SKECHERS exchange and refund policy.

We apologise for any inconvenience caused and hope to serve you better in the future. Please do not hesitate to contact our Customer Service team should you require any further assistance.