PRIVATE POLICY
Privacy Policy
General Information
Skechers (Thailand) Co., Ltd. (“SKECHERS”, “we”, “us” or “our”) is strongly committed to protecting the privacy of your personal information and providing you with a safe online experience, while also delivering the best possible service to our customers.
As we collect information from you in order to understand and fulfil your needs, we believe that you should understand the terms and conditions relating to the collection and use of your information.
This Privacy Policy explains what information we collect, how we use it, how you may correct or change your information, and the measures we take to protect information collected both online and offline.
Please note that certain websites may be subject to separate privacy policies. We encourage you to review the privacy policy of each website you visit to ensure that you understand the applicable terms.
Please also review our Terms and Conditions of Use.
If you have any questions, please contact us at:
SKECHERS THAILAND
Customer Service
Skechers (Thailand) Co., Ltd.
43 Thai CC Tower, 31st Floor, Rooms A317, A318, A319
South Sathorn Road, Yannawa, Sathorn
Bangkok 10120, Thailand
Tel: +66 2 672 3616
Monday to Friday, 9:00 AM – 6:00 PM
How We Collect Information
We may collect information from you in the following ways:
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When you register on a SKECHERS website.
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When you provide information to us while making a purchase online or at a retail store.
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When you participate in a SKECHERS giveaway programme.
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When you register as a SKECHERS member at a SKECHERS store.
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When you register for or participate in a SKECHERS event.
The Information We Collect
When you register online to receive our email updates or update your email preferences, or when you register as a SKECHERS member, you will be required to provide your name, email address and confirmation that you are 13 years of age or older.
When you place an order through SKECHERS.COM, you will be required to provide your email address, shipping address, billing address (if different), and telephone number so that we can process your payment and contact you if there is an issue with the delivery of your order.
When you contact our Customer Service team, we may ask you to provide additional information so that we can respond fully and appropriately to your question or concern.
To provide more effective and personalised services to our users and members, we may also ask you to provide information regarding your gender, shopping preferences and product interests.
SKECHERS members may specify whether and where they wish to receive emails from us. Providing such information is entirely optional.
We also collect certain non-personal information automatically, including information about your visits to our website and information relating to your computer and internet connection, such as browser type, browser version, operating system and IP address.
This information helps us understand which areas of our website are visited most frequently and allows us to improve your online experience by recognising and providing the services and features that may be most relevant to you.
Please note that we may record information relating to your use of our website. Technologies used to collect this information may include cookies and web beacons.
Cookies
By visiting our website, you consent to our use of cookies.
We use the following types of cookies on our website:
Required Cookies
These cookies are necessary for the website to operate properly and include functions such as login, shopping cart, checkout and estimated shipping information.
Functional Cookies
These cookies enable additional functions, such as recognising SKECHERS membership status and promotional codes.
They also allow us to collect statistics that help improve your experience on the SKECHERS website.
For example, they enable us to recognise and count the number of visitors and understand how visitors navigate our website. This helps us improve the layout, functionality and overall user experience of our website.
Advertising Cookies
These cookies are used by SKECHERS and third parties to deliver content and advertising that is more relevant to your interests on our website and other websites.
They may record information about your visits to our website and the links you follow.
This information may also be shared with other organisations, including third-party advertising companies.
Please note that third parties, including advertising networks and external service providers such as website analytics providers, may also use cookies on our website over which we have no control.
These cookies are likely to be functional cookies or advertising cookies.
We also work with other companies that use cookies to place advertisements on our behalf across the internet.
These companies may collect information about your visits to our website and your interactions with our communications, including advertisements and emails.
Behavioral Tracking
SKECHERS may from time to time use technologies that automatically collect information regarding your online activities across different websites or other online services, including third-party websites and services.
How We Respond to Do Not Track Signals
Although some browsers offer a “Do Not Track” feature that allows users to indicate that they do not wish their online activities to be tracked, our website is currently not configured to respond to such Do Not Track signals.
How We Use the Information
All personal information we receive about you will be recorded, used and protected by us in accordance with applicable data protection laws and this Privacy Policy.
We primarily use your personal information to provide products and services to you, including:
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To provide you with access to our website and its content.
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To administer competitions, promotions, surveys or other features and provide related products and services, such as delivering prizes that you may have won.
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To send you information by email regarding products, offers and news that we believe may be of interest to you.
We will send promotional emails only where you have chosen to receive SKECHERS email communications.
When you provide your email address to us through a SKECHERS website, such as by registering for our email updates or registering as a SKECHERS member, or by contacting our Customer Service team and specifically requesting to be added to our mailing list, you voluntarily consent to receiving SKECHERS news and promotional communications by email.
We may also use your information:
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To process and fulfil orders placed through our website.
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To perform our obligations and exercise our rights arising from agreements entered into between you and us, including billing and collection.
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To notify you of changes to our website or policies.
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To analyse website traffic and understand your interests in aggregate.
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To better understand your preferences and needs so that we can improve our products and services and provide content, features and promotions that are most relevant to you.
Information obtained through online registration may also be used to improve your SKECHERS shopping experience by allowing you to earn reward points, enjoy faster checkout and/or register to receive promotional emails containing the latest information about SKECHERS and SKECHERS products.
Telephone number and credit card information requested when you place an online order is used to complete your order, confirm your order and confirm shipment.
This information is retained only for the purpose of efficiently processing your order and will not be used for any other purpose.
Sharing Information with Third Parties
Except as otherwise stated in this Privacy Policy, SKECHERS does not sell, rent or trade information that you provide to us online or through our stores, and we do not share such information with third parties.
We may disclose your personal information to third parties that provide services to us, provided that such third parties agree to protect the confidentiality of your personal information in accordance with this Privacy Policy and use the information only to the extent necessary to provide their services.
Examples of such services include:
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Payment processing and payment authorisation.
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Fraud prevention and credit risk reduction.
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Product customisation.
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Order fulfilment and delivery.
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Distribution of marketing and promotional materials.
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Website evaluation.
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Data analysis.
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Data cleansing, where necessary.
We may share personal information with these third parties so that they can provide such services.
However, we limit the personal information provided to them and authorise them to use such information only for the purpose of providing the relevant services.
When processing your online order, you agree that both your name and address, as well as the name and shipping address where different, may be verified using third parties such as credit reference agencies.
If you provide a shipping name and address that does not belong to you, you must obtain permission from that person to provide their personal information and allow us to use such information for the purposes described.
By providing such information, you confirm that you have obtained the necessary permission from that person.
We may share aggregated demographic information relating to our user database with our representatives, agents or external vendors so that they can provide analysis and marketing advice for the development of advertising strategies.
This information does not identify individual users.
We may also occasionally share non-personal information, such as the number of visitors to our website during a particular period or the number of customers who purchased a particular product through the website, with marketing partners, advertisers and other third parties.
Such information will be shared only in aggregate form.
We may disclose personal information where we believe in good faith that such disclosure is necessary:
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To comply with applicable laws or legal processes.
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Based on the advice of legal counsel.
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In response to a valid governmental or law enforcement request.
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To protect the rights, property or safety of SKECHERS, any of our subsidiaries, business partners, customers or other persons.
As with any business, as our business develops we may engage in transactions such as a merger, sale of all or part of our assets, or acquisition of an online retail business or other assets.
In connection with such transactions, customer information may also be transferred.
If such a transfer occurs, your personal information may be disclosed to another company, but such disclosure will remain subject to this Privacy Policy.
Personal information submitted to or collected through this website may be stored and/or processed in the United States for the purposes described in this Privacy Policy.
By using SKECHERS products and services, including our website, you consent to the transfer of such information outside your country.
From time to time, SKECHERS may communicate with customers by email to inform them about changes to SKECHERS.COM, current special offers and other information that SKECHERS believes may be useful to website visitors.
SKECHERS will send these types of emails to you only where you have chosen to receive email communications from SKECHERS, such as by registering for our email updates, registering as a SKECHERS member, or contacting our Customer Service team and requesting to be added to our mailing list.
You may unsubscribe at any time by updating your communication preferences on our website or by following the unsubscribe instructions contained in the email.
Please note that you cannot opt out of receiving emails for the following purposes:
SKECHERS will use your email address to confirm your order, confirm shipment of your order and respond to enquiries that you submit online.
Because we need to communicate with you regarding orders that you have placed, you cannot opt out of receiving order-related emails.
Opt-Out / Unsubscribe
You may request to stop receiving electronic marketing communications from SKECHERS at any time.
You may choose to unsubscribe from emails by updating your communication preferences on our website.
To unsubscribe from SMS, MMS or other mobile communications, you may follow the instructions provided in the message you receive.
Similarly, every promotional email you receive will provide information on how to unsubscribe from our mailing list.
Please note that processing an unsubscribe request may take some time. As a result, you may continue to receive electronic communications from SKECHERS for several weeks after we receive your request.
Notwithstanding the above, you cannot unsubscribe from emails relating to your orders.
For further information, please contact:
Children’s Privacy
SKECHERS takes special care to protect the safety and privacy of children.
Our website is intended for a general audience.
We do not permit anyone under the age of 13 to register with us, and we do not send email communications to anyone who informs us that they are under 13 years of age.
Children under the age of 13 should obtain permission from a parent or guardian before providing personal contact information to anyone online.
We encourage parents and guardians to participate in their children’s online activities and to use parental controls or other filtering technologies to supervise their children’s access to websites.
Access to Your Personal Information
SKECHERS allows you to access the personal information that you have provided to us, including allowing you to view, update or correct your information.
To protect your privacy, SKECHERS takes steps to verify your identity before allowing you to access or make changes to your personal information.
SKECHERS may use passwords and other personal information for this verification process.
Security
SKECHERS uses industry-standard security measures to protect against the loss, misuse and alteration of information under our control.
In addition, we use authorised systems for credit card authorisation and fraud detection.
We use industry-standard Secure Sockets Layer (SSL) encryption to help protect the confidentiality of your personal information.
Your security also depends on you.
Where you have chosen a password to access certain parts of our website, you are responsible for keeping that password confidential.
Please do not disclose your password to anyone.
Although we make reasonable efforts to maintain information collected by SKECHERS in a secure environment, transmission of information over the internet is not completely secure, and we cannot guarantee absolute security.
Information collected by SKECHERS will be retained for a reasonable period for as long as it is required.