Shipping policy

Delivery Time

SKECHERS Online orders are processed and shipped from our warehouse from Monday to Friday only. Most orders will be shipped within 2–5 business days.

Orders placed on weekends and public holidays will begin processing on the next business day. You will receive a shipping notification email once your order has been shipped.

If you place an order at 2:00 PM or later on Friday, your order will begin processing on the following Monday. If Monday is a public holiday, your order will begin processing on Tuesday.

Please note: SKECHERS Online ships within Thailand only. We do not ship to addresses outside Thailand.

Shipping Fees

We offer free standard shipping for orders over THB 1,000.

A standard shipping fee of THB 50 will be charged for orders below THB 1,000.

Shipping Notifications

We will send notifications to keep you updated on the progress of your order.

Once you have placed an order, you will receive an order confirmation. We will send another notification once your order has left our warehouse.

How Can I Check My Order Status?

To check the status of your SKECHERS Online order, click “My Orders” at the bottom left of the page.

Sign in to “My Account” and your order details will be displayed. You can check your order status on this page.

Order Status Definitions

Pending Payment > Order has been created and can still be edited or updated.

Payment Confirmed > Order is being processed and cannot be changed.

Shipped > Order has been shipped.

Delivered > Order has been successfully delivered.

Order Cancelled > Order has been cancelled.

Viewing Your SKECHERS Online Order History

Select “Sign In” at the bottom left of the page and enter your email address and password.

Once you have signed in, click “My Orders” on the left navigation menu to view all your previous orders.

Tracking Your SKECHERS Online Order

You can check the status of your order once it has been shipped.

A tracking number will be provided so that you can track the location and delivery progress of your order.

The tracking number will also be included in your shipping confirmation email.

Shipping confirmation emails will be sent on the following morning after the order has been completed and collected by the delivery service provider.

How Can I Cancel My SKECHERS Online Order?

If you would like to change or cancel your SKECHERS order, please Contact Us as soon as possible.

You have only 2 hours from the time the order is placed to cancel your order.

To ensure that your order is shipped as quickly as possible, any changes or cancellations must be requested immediately after the order is submitted and cannot be guaranteed.

Please note that changes cannot be made once the order is no longer in “New” status.

Once your order has been processed, you will need to return the original item for a refund and/or place a new order.

Please refer to our Returns & Exchanges policy for more information.

How Can I Update the Shipping Address for My SKECHERS Online Order?

If you have placed an order through SKECHERS Online and would like to update or change the shipping address, we recommend cancelling the order and placing a new order using the correct address.

You have only 2 hours from the time the order is placed to cancel your order. Please Contact Us to request the cancellation.

Please note that we are unable to change or amend your order once processing has started.

If you email us to update or change the shipping address for your order, we may not be able to process the request before the order begins processing.

What Should I Do If I Am Unable to Receive My Order at the Time of Delivery?

If you are unable to receive your order at the time of delivery, our delivery service provider will attempt to deliver the parcel again on another day.

Please contact us if you require further assistance.

What Should I Do If I Receive the Wrong Item?

If you placed an order through SKECHERS Online and received the wrong item, please contact us for further assistance.

How Can I Contact SKECHERS Customer Service?

You can contact our Customer Service team by email or telephone.

To email us, please use the “Contact Us” link located at the bottom left of the page.

Please note that our operating hours are Monday to Friday, from 9:00 AM to 6:00 PM, GMT +0700.

Emails received outside our regular operating hours will be answered as soon as possible in the order they are received.